Privacy Policy for FlyingMentor.com

Overview

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when individuals use the FlyingMentor.com website (the "Website"). It is intended to comply with applicable privacy and data protection laws in Canada (including the Personal Information Protection and Electronic Documents Act ("PIPEDA")), as well as other privacy laws that may apply based on a user’s location, such as the European Union and United Kingdom General Data Protection Regulation ("GDPR") and similar international standards.

Use of the Website constitutes acceptance of this Privacy Policy. Individuals who do not agree with this Privacy Policy should not use the Website or provide personal information through it.

Data Controller and Scope

The Website is operated by CONNECT ("CONNECT", "Website operator", "we", "us" or "our"), which acts as the data controller for personal information collected through the Website where applicable law uses that concept.

This Privacy Policy applies to:

Visitors who browse informational pages and articles on the Website.
Users who subscribe to newsletters or other email communications.
Users who submit information through contact forms in order to request information, offers, or services from third‑party providers featured on or linked from the Website.

For questions about a specific product, service, offer or promotion referenced on the Website, users must contact the relevant third‑party provider directly, as that provider is responsible for its own information, terms and privacy practices.

Types of Information Collected

The Website may collect the following categories of information:

Device and usage information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, time and date of visits, and general location based on IP address. This information may be collected automatically through cookies, pixels, log files and similar technologies.
Newsletter and account information: Email address and any optional profile information submitted (such as name or preferences) when subscribing to newsletters or similar communications.
Contact and inquiry information: Information voluntarily provided through forms, including but not limited to name, surname, email address, telephone number, citizenship, country of residence, postal address, preferred programs or services, and the content of messages.
Transactional and correspondence information: Records of communications with the Website operator, including emails, form submissions, and responses.
Marketing and preference information: Information about interests, preferences, and interaction with marketing communications (for example, whether an email was opened or a link was clicked).

Personal information means information about an identifiable individual as defined under applicable privacy laws.

Purposes and Legal Bases for Processing

Personal information is collected, used and disclosed for the following purposes, and on the following legal bases where applicable law requires one (such as the GDPR):

Operating and securing the Website: To operate, monitor, maintain and secure the Website, including detecting and preventing abuse, fraud, security incidents, and technical issues (legitimate interests in running a secure and functional Website; compliance with legal obligations where applicable).
Responding to inquiries and requests: To receive, review and respond to inquiries sent via contact forms or email, including forwarding such inquiries to appropriate third‑party providers where this is necessary to address a user’s request (performance of a contract or steps taken at the user’s request prior to entering into a contract; legitimate interests in operating the Website and facilitating connections between users and providers).
Newsletter and marketing communications: To send newsletters, updates, and other information (including marketing communications) that the Website operator believes may be relevant based on the information users provide and their interactions with the Website, subject to required consent under laws such as Canada’s anti‑spam legislation (CASL) and applicable international rules (consent where required; legitimate interests where permitted by law).
Personalized content and advertising: To personalize content, recommendations or advertising displayed on the Website or in communications, to the extent permitted by law and based on user preferences and consent where required.
Analytics and statistics: To understand how the Website is used, improve content and user experience, and develop new features or services (legitimate interests in understanding and improving the Website).
Legal and compliance purposes: To comply with applicable laws, regulations, and requests from authorities, to protect the rights, property and safety of the Website operator, its partners, users or the public, and to establish, exercise or defend legal claims (legal obligations and legitimate interests).

Marketing Communications and Consent

The Website may use email addresses and other contact details submitted by users to send newsletters, informational updates, promotional offers and other marketing communications that appear relevant to users based on their profile, interests and interactions with the Website, subject to applicable consent and opt‑out requirements.

Where required by law (for example, under CASL for commercial electronic messages, or under the GDPR for certain marketing to individuals in the European Economic Area or United Kingdom), express consent will be obtained before sending marketing communications.
Users can withdraw consent or opt out of marketing communications at any time by using the unsubscribe link in emails or following any other opt‑out procedures provided. Withdrawal of consent will not affect the lawfulness of processing before withdrawal.
Even after opting out of marketing, the Website operator may still send non‑marketing communications where permitted by law, such as responses to inquiries, important service notices, or information about changes to this Privacy Policy or the Website.

Cookies and Similar Technologies

The Website may use cookies, web beacons, pixels, scripts, and similar technologies to:

enable core functionality of the Website;
remember user preferences;
perform analytics about Website traffic and usage;
support personalized content and advertising where permitted by law.

Browser settings may allow users to block or delete cookies, but doing so may affect the functionality of some parts of the Website. Where required by law, certain cookies (for example, non‑essential or marketing cookies) will only be used with user consent, which can be withdrawn at any time using the tools provided on the Website or through browser controls.

Sharing of Personal Information

Personal information may be shared in the following circumstances:

Third‑party providers relevant to user requests: When a user submits a form or request seeking information, offers or services from a specific provider (for example, an educational institution, airline, travel provider, immigration consultant or advertiser), the Website operator may share the user’s personal information with that provider or with intermediaries working with that provider, to allow them to respond directly to the user or to provide the requested information or services.
Service providers and contractors: With third‑party companies that provide services to support the Website operator’s activities, such as website hosting, email delivery, analytics, security, customer relationship management, data storage, and marketing support. These providers are granted access only to the personal information needed to perform their services and are required to handle the information in accordance with appropriate confidentiality and security obligations.
Advertising and analytics partners: With advertising networks, analytics providers and similar partners, to help measure performance, understand usage, and deliver or measure advertising, where permitted by law and consistent with user consent and preferences.
Business transactions: In connection with a proposed or actual merger, acquisition, sale of assets, financing, reorganization, insolvency or similar event, where personal information may be transferred as part of the evaluation or completion of the transaction, subject to applicable legal requirements.
Legal and regulatory reasons: Where disclosure is required or permitted by law, regulation, court order or other legal process, or where reasonably necessary to protect the rights, property or safety of the Website operator, users, third parties or the public.

By submitting personal information through the Website, users acknowledge that such information may be shared with relevant third parties as described above when this is reasonably necessary to process their inquiry, fulfill their request, or provide related support.

International Transfers

Personal information collected through the Website may be stored and processed in countries other than the one where the user resides, including Canada, the United States, Member States of the European Union, the United Kingdom and other jurisdictions where service providers or third‑party providers are located.

Data protection laws in these countries may differ from those in the user’s jurisdiction and may provide a different level of protection. Where required by law, appropriate safeguards (such as contractual protections) will be implemented for international transfers of personal information.

Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, reporting or record‑keeping requirements.

Retention periods may vary depending on the type of information and the context in which it was collected. Criteria used to determine retention periods may include:

whether there is an ongoing relationship with the user and the data is needed to provide services;
whether there is a legal obligation to retain the data (for example, laws requiring retention of records);
whether retention is advisable in light of statutes of limitation or potential disputes.

When personal information is no longer required, it will be deleted, anonymized, or securely destroyed in accordance with applicable law and internal policies.

Information Security

Reasonable physical, technical and administrative safeguards are used to protect personal information against loss, theft and unauthorized access, use, modification or disclosure, taking into account the sensitivity of the information and the purposes for which it is collected, used and disclosed.

However, no method of transmission over the internet or method of electronic storage is completely secure, and absolute security cannot be guaranteed. Users acknowledge that they provide information at their own risk, subject to applicable mandatory legal protections.

User Responsibilities and Legal Eligibility

The Website is intended for use by individuals who are legally able to use the services or offers they inquire about, and who have complied with all applicable laws and requirements in their own jurisdiction.

Users are solely responsible for confirming their eligibility for any third‑party services, offers, programs, travel arrangements or immigration options and for complying with all laws, regulations and requirements that may apply to them in their country of residence, citizenship or destination.
The Website operator is not responsible if any law, regulation, policy or decision of a government authority, institution, company or other third party prevents a user from using any service or offer referenced on the Website, or causes any delay, denial, additional cost or other consequence.

Third‑Party Content, Websites and Services

The Website may include links to third‑party websites, platforms, content, products or services that are not owned or controlled by the Website operator.

Third‑party providers are solely responsible for the information, accuracy, availability, terms, pricing, offers and services they provide.
Users must verify all details, terms, pricing, availability, eligibility criteria and other information directly with the relevant third‑party providers before making any decision or purchase.
This Privacy Policy does not apply to the privacy practices of third parties. Users should review the privacy policies and terms of any third‑party websites or services they visit or engage with.

The Website operator is not responsible for, and does not endorse, the content, products, services, practices or policies of any third‑party websites or providers, and will not be liable for any loss or damage arising from dealings with such third parties.

Liability and Disclaimers (Information and Use of Services)

To the maximum extent permitted by applicable law:

All information, articles, tools and other content on the Website are provided for general informational and educational purposes only and do not constitute professional, legal, immigration, financial or other advice.
Although reasonable efforts may be made to keep information accurate and up to date, the Website operator does not warrant or guarantee the accuracy, completeness, currency or suitability of any content, particularly where content relates to third‑party products, services, prices, policies, eligibility criteria, visa or immigration rules, or other conditions that may change without notice.
Where a product, service, program or offer is identified as being provided by a named third‑party provider, that provider is solely responsible for the accuracy and completeness of the information concerning its offering. Users must confirm all details directly with that provider before relying on any information or entering into any agreement.
The Website operator, its owners, creators, employees, publishers, sales persons, contractors, partners and advertisers will not be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages, loss of data, loss of profits, business interruption, or other loss or damage arising out of or relating to:
- reliance on any information or content on the Website;
- the use of, inability to use, or unavailability of the Website;
- any act, omission, error, statement, representation, warranty, breach, fault or negligence of any third‑party provider, website, platform or service;
- any legal, regulatory or policy change or decision affecting a user’s eligibility for a service, visa, program, travel arrangement or other offering; or
- any security incident, data breach or misuse of personal information that occurs at or is caused by a third‑party provider, service provider, advertising network, analytics provider, or other third party not under the direct control of the Website operator.

Nothing in this Privacy Policy is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

Rights of Individuals

Depending on the jurisdiction and applicable law, individuals may have some or all of the following rights in relation to their personal information:

The right to be informed about the collection and use of personal information.
The right of access to personal information held about them.
The right to request correction or rectification of inaccurate or incomplete personal information.
The right to request deletion or erasure of personal information, subject to legal and contractual restrictions.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing, including direct marketing.
The right to data portability in some cases, allowing individuals to receive their personal information in a structured, commonly used and machine‑readable format and to transmit it to another controller.
Rights in relation to automated decision‑making and profiling, where applicable.

These rights are subject to limitations and conditions under applicable law. For example, rights may be restricted where fulfilling a request would adversely affect the rights and freedoms of others, interfere with ongoing investigations, or conflict with legal obligations.

Individuals who wish to exercise their rights should contact the Website operator using the contact details provided at the end of this Privacy Policy. Additional information about privacy rights may be available from national or regional data protection authorities.

Children’s Privacy

The Website is not intentionally directed at children under the age at which they can lawfully provide consent to the processing of their personal information in their jurisdiction (for example, 13 or 16 years old in some regions). The Website operator does not knowingly collect personal information from such children.

If it becomes aware that personal information has been collected from a child in violation of applicable law, reasonable steps will be taken to delete that information as soon as reasonably practicable.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements or for other operational reasons. The "last updated" date at the top of this page will indicate when changes were most recently made.

Continued use of the Website after any changes take effect will constitute acceptance of the revised Privacy Policy.

Contact Information

For questions or requests relating specifically to this Privacy Policy or the handling of personal information by the Website operator, users may send an email to the address indicated on the Website for privacy or data protection matters (for example, connect@flyingmentor.com), or use any other contact method clearly designated for privacy‑related inquiries.

For questions about specific products, services, offers, prices, eligibility criteria, immigration rules, travel restrictions or other details provided by third‑party providers featured on or linked from the Website, users must contact those providers directly, using the contact information provided on their own websites or materials.